JENNIFER CHINASA AKOKOTA

Directed product and business analysis for client and internal initiatives, translating complex business problems into structured product requirements, workflows, and actionable strategies.

Applied Builder and Technical Product Management practices, from discovery and requirements definition to UX/product flows, systems thinking, and integration requirements, across cross-functional delivery, testing/review, and launch planning.

Developed and executed GTM, market-entry, and launch strategies for selected products, ensuring alignment of product readiness with acquisition, onboarding, operational execution, and commercialisation.

Coordinated multidisciplinary contributors and supervised junior product/business-analysis team members, maintaining rigorous evidence boundaries between planned, designed, built, tested, deployed, and launched work.

Managed product initiatives across AI-enabled products, CRM/customer-lifecycle solutions, workflow automation, marketplaces, and renewable-energy products.

Analyzed onboarding, adoption, and product workflows to identify friction points and operational gaps, translating user and operational needs into structured product-improvement requirements for engineering and partner teams.

Supported skills-portfolio and external-connectivity work, including defining API/plugin integration requirements and coordinating implementation efforts.

Connected user-journey insights with product operations and cross-functional execution to support a more coherent adoption experience.

Drafted the project communications plan and coordinated requirements and delivery communication across the development lifecycle for two concurrent digital builds.

Managed the development team across two concurrent builds (an internal volunteer platform and a client web project), supporting progress, clarification, and delivery coordination.

Initiated, developed, and coordinated the OneHux ODS internship programme.

Led Business Operations for the ODS vertical, supporting process improvement and operational strategies for sustainable programme delivery.

Supported customer relationship, CRM/data, and business-development activities across the clinic's customer journey and service operations.

Contributed to digitising customer-facing processes, including QR-enabled registration and a consultation-booking workflow.

Worked with CRM and customer information to support follow-up, service coordination, and operational decision-making.

Contributed to process-improvement and digital-transformation initiatives, connecting customer needs with appointment/service workflows and internal operations.

Conducted comprehensive discovery through interviews, surveys, observation, usability work, and pilot feedback to understand customer and restaurant needs.

Translated findings into detailed business and functional requirements, user stories, acceptance criteria, business rules, and end-to-end customer/restaurant workflows.

Defined and clarified product features, payment journeys, order/payment states, and third-party integration dependencies in collaboration with cross-functional teams (Product, Design, Engineering, QA, DevOps, Sales, Marketing).

Supported sprint planning, backlog refinement, delivery clarification, QA, and pilot validation using product analytics and reporting tools.

Supported a pre-launch pilot involving 20+ restaurants, 100+ users, 180+ QR scans, 50+ orders, and 43+ payments, achieving a 65%+ menu-to-order conversion and a reported 40% reduction in order-completion time.

Worked within a product team on product discovery, requirements, and structured product documentation.

Contributed to user stories/specifications and UX/process-flow definition for a payment-gateway product initiative.

Collaborated with team members through product review and mentor-feedback cycles, refining product thinking and delivery artefacts.

Managed branch business operations while supporting business analysis and customer success activities across technology-service engagements.

Clarified customer and business requirements, analyzed operational processes, and identified gaps affecting service delivery and coordination.

Connected customer needs with technical/service teams, supporting stakeholder alignment, communication, and technology-enabled service delivery.

Utilized operational and customer information to support process improvement and business decision-making.

Planned and coordinated community programmes across education, youth development, and social welfare, supporting programme administration, operations, communications, and stakeholder engagement.

Coordinated an Education Initiative for underserved and academically struggling young people across Victoria Island, Lekki, and Ajah, focusing on Mathematics, STEM, entrepreneurial, learning/study, and etiquette skills.

Initiated and coordinated an African Child Day programme focused on awareness and protection of vulnerable children, coordinating speakers, panellists, stakeholders, communications, and execution.

Applied early needs-analysis and operational-planning practices to understand programme requirements, coordinate people/resources, and support structured programme delivery.

Supported additional Community Feeding and Prison Outreach initiatives; exact scope and quantified outcomes remain subject to evidence enrichment.